Before you proceed please check the following. 

Have you recently updated your Maxxia Online login? If so, you may need to use your email address to log in to Maxxia Online, not your old User ID number. If this is the case, return to the login page and try again.

I still use my User ID number to log in – No problem, to recover your User ID simply enter the communication email address you provided to Maxxia when you setup your account below: